Refund policy

  1. At clipclaw.store, your satisfaction is our highest priority. We understand that occasionally an item may not meet your expectations or may arrive damaged. We have established a comprehensive Return & Refund Policy to ensure a seamless and worry-free shopping experience.

    Eligibility for Returns:

    • Items must be unused, unworn, and in their original packaging.
    • Scrunchies, bows, and hair accessories must retain all original tags and packaging to qualify.
    • Returns must be requested within 30 days of delivery.

    Non-Returnable Items:

    • Personalized or custom-made items.
    • Items that show signs of wear, damage, or improper use.

    How to Return an Item:

    1. Contact our Customer Support team at support@clipclaw.store with your order number and reason for return.
    2. Our team will provide detailed return instructions and a shipping label if applicable.
    3. Carefully package the item to prevent damage during transit and ship it back to the address provided.

    Refund Process:

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed back to the original payment method within 5–7 business days.
    • Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

    Exchanges:

    • Exchanges are subject to product availability.
    • If you wish to exchange an item for a different color or style, please contact our support team for instructions.

    We aim to make every return or exchange efficient, transparent, and stress-free, ensuring your experience with ClipClaw is always enjoyable.